![]() I had issues in the past where efax messages weren't being delivered to your system and support was extremely unhelpful and we never solved it when we first signed up (same customer as the one from my original post). ![]() My first experience with support would have literally tell me never to use you guys again and telling my future clients "stay away from ". Question is how do others get the same kind of support level I did without having to jump through hoops and over ladders to get some decent help. Thank you for your help with getting me into contact with the other level of support but your company needs to look into your consumer support team and see why they are acting or responding to people with these dumb answers. Honestly David, I am surprise by not my experience but also seeing this person experience. I installed efax messenger on a new Windows 10 Pro machine without a issue so it is supported at least for me. The support people you talked to were probably the same idiotic lazy team as the ones I talked to originally.ĭavid got me redirected to some business support team that knew at least the issue I had and was actually willing to help unlike the number on their site. I would PM David and wait till he responds. I think it stopped working properly with Win10 build 1709. However, the website says it is supported. Online Help Section at Opens a new window." For quick answers to most questions, please see our ![]() (If you move your mouse around the screen, some of them start to appear.)Īn email to tech support that I sent a week ago was just responded to and says "Please note that eFax messenger is notĬustomer Support Representative please call 1 3, representatives areĪvailable to assist 24/7. try sending a fax to yourself from your printer using the fax number that was assigned to you.If you would like to PM me, we can get you in touch with a technical service rep who can help you resolve this issue.Īre you saying Windows 10 is supported? I can't get it to work properly on any of my Windows 10 machines - it installs but many/most of the graphics are missing. It's very simple, let's not try to make it too complicated. As long as the eFax App is open and running on your printer (and, of course, you set up the eFax account, received your eFax "phone number", and your printer is properly connected to the internet!) you will/can use it just like you would any other fax machine. The eFax app works like any "normal" fax. This may take a few moments, so just be a little patient. But your 'received' faxes should wait in queue (online) until you start the eFax App on the printer at that point any waiting faxes you have received (anyone has sent to you) will print at your printer. I believe the eFax "App" must be open (running) on your printer in order to recieve/print the fax. If you want to receive a fax, give the person the fax number that you were assigned and have them send the fax to that number. If you want to send a fax just press the eFax icon on your printer screen, dial number, insert what you want to fax (paper) and press start/send. So how are you at a standstill? You have your fax number, right?
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